Terms & Conditions

Shaista Handicraft accepts payment using the secure services of Paypal, MasterCard and VISA. All prices listed are in US$. After you have selected the item or items you wish to purchase, proceed to the checkout where you will be invited either to checkout as a guest, register your details or log in if you have registered your details previously. When you submit your order and payment details, your order will be processed and you will receive an email containing your invoice and confirmation of your order.

While Shaista Handicraft strives to keep our website accurate and up to date, it may contain errors, inaccuracies or may not be current at the time of viewing. Shaista Handicraft does not provide warranties of any kind on any of its products or on any information provided on the Shaista Handicraft website. All the items available at Shaista Handicraft are handmade and may have minor imperfections which are an unavoidable consequence of their handmade nature. If you have any queries in relation to a specific piece listed for sale online which may have imperfections, please contact us for further information at info@shaistahandicraft.com

Neither Shaista Handicraft, nor its employees, agents or contractors are liable for any damages whatsoever arising out of, or in any way related to the use of this website or any other website linked to this website. This limitation applies to direct, indirect, consequential, special, and punitive or other damages you or others may suffer, as well as damages for loss of profits, business interruption or the loss of data or information.

Shaista Handicraft reserves the right to update the terms and conditions set out herein without notice.

LIMITATION OF LIABILITY

Shaista Handicraft does not accept any liability for any damage or injury caused by the use or misuse of products purchased from us, other than those imposed by statute of the Trade Practices Act 1974. We accept no liability for any loss whatsoever including consequential loss suffered by you arising from services and/or product/s we have supplied The maximum aggregate liability for any product supplied to you whether in contract, tort (including negligence) or otherwise shall in no circumstances exceed the amount payable by you to us in respect of the product(s) in question.

DISCLAIMER

By accessing our website, you agree to indemnify and hold us harmless from all claims, actions, damages, costs and expenses including legal fees arising from or in connection with your use of our website.

OBLIGATIONS OF THE CUSTOMER

As a customer of Shaista Handicraft, you must provide accurate information about yourself and be truthful in your dealings with us at all times. This information may include your full name, delivery address, current address, home phone, work phone, mobile phone, credit card details and any other details required to process your purchase or obtain a refund. It is your responsibility to inform us with accurate information.

INCORRECT ADDRESS

It is your responsibility to provide the correct shipping/delivery address for your order. If the wrong delivery address is provided and we do not receive the goods back to our warehouse within 21 days from dispatch, we will not refund your purchase or replace the goods.

LATE DELIVERY/ORDER DOES NOT ARRIVE

We encourage you keep track of your order. We will provide you with a tracking/consignment number and courier company details so that you can keep track of your parcel at all times.

It is your responsibility to advise us within 10 working days from notification of dispatch that you have not received your order. Once you advise us that the order has not arrived we will make inquiries to determine its location. A late delivery does not constitute a breach of your agreement with us and will not entitle you to cancel your order. Please note this applies to items that have no “change of mind” returns. Any delivery date quoted is an estimate only. We will not be liable for any loss or damage to you as a result of a late delivery of your order.